About
I am a product leader with 20 years of experience across customer success, operations, and product management. I build things that matter, lead teams that ship, and believe AI should empower people, not replace them.
Currently pursuing a PhD in Psychology: Consciousness and Society at the University of West Georgia, where my research explores the intersection of artificial intelligence and human consciousness. Simultaneously building ECHOIT, a platform that brings engineering governance to AI-driven software development.
Now
Founder
2026 - Present
Building an AI development orchestration platform that transforms Claude Code into a governed software development team. Designed, architected, and shipped the entire product -- backend, frontend, desktop app, and entitlement system -- using AI as the primary development tool, directed by 20 years of product leadership.
Doctoral Student
2025 - 2028 (In Progress)
PhD candidate in UWG's Consciousness and Society program, which grounds psychology as a human science through humanistic, critical, and transpersonal perspectives. Studying the intersection of artificial intelligence and human consciousness -- exploring how AI agents develop emergent behaviors when governed by psychological frameworks like Maslow's hierarchy of needs.
The program's emphasis on the interdependence between individual and community maps directly onto the questions I'm asking about AI: what happens when you give synthetic agents subjective needs, social bonds, and the capacity for self-actualization? The answer has implications not just for how we build AI, but for how we understand ourselves.
Before
Chief Executive Officer
apoge.io
2024 - 2026
Co-founded and led a technology company dedicated to transforming cutting-edge AI into practical, user-focused solutions. At Apoge, we believed AI should empower people, not replace them -- guided by the principles of integrity, social responsibility, and a people-first approach.
Built the company on proving that businesses can be profitable while prioritizing what truly matters: making a positive impact on people and the world. Responsible for product vision, go-to-market strategy, and building a team culture rooted in care and accountability.
Chief Operating Officer
Consumer Opportunity
2024 - 2025
Drove operational excellence at a private call center company specializing in lead management and customer acquisition. Provided strategic and operational leadership across core functions, developed KPIs aligned to company goals, and fostered a high-performance culture focused on delivering outstanding client results.
Managed budgets, optimized resource allocation, and integrated advanced technology to enhance operational capabilities. Mentored and developed team members while maintaining strong client relationships and ensuring the highest level of service delivery.
The Detour
In late 2019, I was diagnosed with bone cancer. For four years I fought through radiation, chemo, and uncertainty -- at one point working from a portable desk while bed-bound for six months. In 2022 I was told to prepare for the worst.
In September 2023, I quit my job and started living. I hiked the Santa Monica Mountains, visited the U.S.S. Iowa, watched a SpaceX launch. Thirty days later, my medical team called with news of an emerging gene therapy treatment.
I am now cancer-free, for the final time. I walked away with a profound appreciation for life and a renewed sense of purpose.
Chief of Staff & Head of Customer Success
XSELL Technologies
2019 - 2023
Assumed senior leadership overseeing organizational strategy, executive communications, and cross-functional collaboration. Scaled the Customer Success, PMO, and Operations teams, growing contact center technology implementations from 1,200 agents at 6 centers to more than 20,000 agents at over 50 centers globally.
Doubled the book of business within two years managing Fortune 50 clients across Telecom, Healthcare, and Finance. Negotiated contract renewals that increased ARR by 5% while decreasing operating costs by 10.5%. Expanded the customer support team by 300% in 12 months, addressing capacity constraints and clearing the deployment backlog.
Head of Product & PMO
XSELL Technologies
2019 - 2020
Provided strategic leadership to internal and external software development teams delivering products for enterprise contact centers. Implemented SAFe Agile methodologies to drive efficiency and innovation across the product organization.
Managed a 150% increase in the installed user base during a period of rapid company growth. Elevated the team's Say-Do Ratio past 90% using the SAFe framework, building a culture of predictable delivery and strong commitment to the customer experience.
Senior Manager, Product Management & Digital Engagement
AT&T
2014 - 2019
Managed the digital portfolio PMO driving customer-centric initiatives for AT&T's contact centers, overseeing development and implementation of digital engagement tools and AI-powered customer support solutions for 25,000 agents. Designed and implemented "CoBot," a human augmentation tool that improved sales conversion rates by over 10% and contributed to a Lifetime Value increase of +$100 million.
Managed virtual assistants with a 60% engagement rate, saving more than $10M annually through customer self-service. Reduced contact center employee attrition by 60% and improved speed-to-proficiency rates by 300% through the CoBot program, enabling consistent, high-quality support across all contact methods.
Senior Project Manager
AT&T
2008 - 2014
Provided comprehensive project management for a team focused on launching consumer devices and driving customer satisfaction improvements. Led a multi-year initiative that delivered steady increases of +5%, +9%, and +6% in customer satisfaction across the buying experience over three consecutive years.
Achieved annual savings of over $20 million through optimization of internal operations and schedule alignment for 40,000 contact center employees. Compressed an 18-month chat platform migration to 59 days, resulting in cost savings exceeding $25 million and expanding customer access to support channels.
Agent to Area Manager
AT&T
1999 - 2008
Started on the phones and worked up. Collections agent, tech support, credit and activations, mentor, team manager, area manager, vendor manager, QA analyst, and trainer. Nine years of learning the business from the ground floor -- every role a lesson in how contact centers actually work and what the people inside them need to succeed.
This is where the foundation was built. Nearly a decade of frontline experience shaped every product decision, every leadership philosophy, and every system I would go on to design. You cannot lead what you have not lived.